Assertive Conflict Resolution
EMIB / Executive Master in International Business
AlanMcShane
Alan McShane
Professor
Overview
Assertive Conflict Resolution
- This course provides a structured approach to understanding and managing conflict constructively in modern organisations. It focuses on communication choices, emotional awareness, and assertive behaviour, enabling participants to navigate disagreement with confidence and turn conflict into an opportunity for clarity, collaboration, and leadership effectiveness.
You will learn to
Assertive Conflict Resolution
- Identify different types, sources, and triggers of professional conflict.
- Understand and assess personal conflict management styles.
- Apply assertive communication techniques in challenging conversations.
- Support constructive dialogue in virtual and hybrid work environments.